Saturday, January 18, 2020

Renewing Passports

One of my pet peeves of being a heavy traveller is the need to renew my passport every several months. That, and immigration officers who have an innate need to mark their territory by stamping over an entire page of passports. Renewing passports and travelling across borders are good ways...
Humans and machines are steadily growing more and more alike and the tourism industry is one area where so-called chatbots are springing up to improve customer communication. While it's unlikely that any of us will be romantically involved with these primitive digital travel agents, you may soon prefer them...

Lessons From MH370

It is very rare that Malaysia headlines international channels for weeks on end. That's exactly what happened the past few weeks for a very unfortunate reason. We are all saddened by the misadventure of Malaysia Airlines flight 370. The senseless loss of lives hurts, and it hurt more for...
My mom has a favourite vegetable seller in the local market. The stall owner is a gregarious lady who is friend to almost everyone in the neighbourhood. More importantly, she’s well known to throw in goodies when you buy from her – usually cheaper items such as spring onion...

The Glory of Entrepreneurship

I grew up in a family where entrepreneurship is shunned and something to be ashamed of. My elder brothers flung their exams and were forced to apprentice with various contractors, and started their businesses when opportunity so dictates. And for many years they eked out a living that bothers...
Many of us would have heard the most famous quote of US president John F Kennedy: "Ask not what your country can do for you, ask what you can do for your country". He said it against a backdrop of a divided country - when partisanism was at its...
By Lam Fong Kiew & Edwin Leow, Head of Tax and Tax Director respectively of Nexia TS, Singapore's leading home-grown full service audit and professional accounting services firm.    Targeted, inclusive and transforming in nature – this in essence sums up Budget 2016 which was delivered by Finance Minister Heng Swee Keat...
Brokerage Charles Schwab Corp (SCHW.N) has launched a service that combines its automated investment management technology with human advisors, as financial institutions race to offer digital financial advice. The service, called Schwab Intelligent Advisory, provides clients with a financial and investment plan, unlimited access to a human advisor via phone...
In an emotional speech to the Parliament recently, Singapore’s PM Lee Hsien Loong asked fellow Singaporeans to give him and his government more time to deliver on their electoral promises. “… every country has its own challenges, and we should not always believe that the grass is greener on the...

Making Things to Last

My mobile phone, which is a little over a year old, will not start. That’s the third time in the past one month. I would have sent it back to the manufacturer, and give them a piece of my mind – but, the warranty has conveniently just expired –...

Doing Business in a VUCA World

If you think the world has gone upside down, rest assured you are not alone. The world has indeed changed in many ways since a short decade ago. It is a lot more uncertain and much more complex. The world’s leading consultants, who are masters in coming with acronyms,...
Hong Kong has long been a prime destination for keen-eyed shoppers of high-quality, low-priced consumer electronics. But aside from competitive pricing, what else can brands do to differentiate themselves from their competitors, attract returning customers and create top-of-brand-awareness? According to a recent study conducted by global loyalty marketing agency...

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