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SME Innovation Stories #4: Unlocking Hidden Value From Your Logistics Operation Through Analytics
June 8, 2018 @ 8:00 pm - 9:30 pm SMT
In this session…
Our guest speaker will be sharing digital transformation case study of a company in the retail industry.
This case study is very useful as there is an increasing number of SMEs in the retail sector that have implemented e-commerce to their business models. Most customers have high expectations on logistics services from e-commerce companies.
Join us for this case study sharing session to learn:
- Why logistics is an essential element to deliver their modern brand experience.
- How do they make delivery as the key differentiating factor in their e-commerce business model?
- Their challenges and success factors of integrating logistics into a customer satisfaction model.
- How do they use logistics data to increase customer retention and understand customer demand?