Servion Global Solutions, world’s leading Customer Interaction Management (CIM) and Contact Centre Management (CCM) Company has announced the availability of a Packaged Contact Centre Enterprise Solution, a specialized offering for mid-market companies who are looking to set up or upgrade their existing contact centre capabilities. The offering, based on Cisco technologies, is in response to the massive demand among small and medium enterprises for quick to deploy and scalable CIM and CCM solutions.
Abhijit Banerjee, Vice President and Regional Head, APAC, Servion Global Solutions, said, “Servion’s end to end solution for the mid-market will address these distinct challenges by enabling organizations set up their entire customer interaction mechanism quicker. Thus enabling efficient utilization of resources and increasing efficiency of customer service.”
Providing unique scalability and functionality, Servion’s mid-market solution is specially designed for small to medium companies, starting from 20 seats and extending up to 1000 seats. Services include call routing, reporting, call control and self-service. A highlight of the solution would be multichannel and social media capabilities, which are becoming increasingly essential for contact centre operations today.