DBS/POSB customers are now able to access nine DBS/POSB Video Teller Machines (VTMs) across Singapore – the first of its kind in the island state. The DBS/POSB VTMs provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming.
In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens instantly and allows for customers to apply for debit cards and obtain them instantly.
DBS/POSB VTMs complement the wide array of existing services provided by the bank and pushes the envelope when it comes to the range of round-the-clock services customers can come to expect from a bank, and provides privacy within soundproofed booths.
According to DBS Bank Consumer Banking Group (Singapore) managing director and head Jeremy Soo, “The introduction of DBS/POSB Video Teller Machines raises the industry bar for banking services in Singapore. For the first time, customers can now get their internet banking tokens or debit cards replaced instantly at any time of the day.
“In addition, the VTMs allow for ‘face-to-face’ teller assistance as an option via live-video, for those who require further assistance. The VTMs are an example of how we are reimagining banking, using digital technology and innovation to extend our reach, enhance our efficiencies, and create tomorrow’s solutions.”